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I think when we think about the next five years and in CRM, at least in applications, it is, you know, composable UI.
And I think we also believe that the future is a hybrid, you know, workforce where it's agents and humans working together and augmenting each other to get better results. And in that, you know, world, a network of agents is really important.
there's a future where it's hands-free. There's a future where CRM is actually listening to the conversations that are happening.
Otherwise, you're going to lead to having point agents very much like point solutions and point apps. They didn't work. So point agents are not going to work either.
If I'm meeting an existing customer, then I go into, you know, our co-pilot, like summarize the company, summarize the context, summarize all the last conversations. What were the next steps? What are the objections that these customer is, has been talking about? And where should I hit all of that?
I think when we think about the next five years and in CRM, at least in applications, it is, you know, composable UI.
there's a future where it's hands-free. There's a future where CRM is actually listening to the conversations that are happening.
And I think we also believe that the future is a hybrid, you know, workforce where it's agents and humans working together and augmenting each other to get better results. And in that, you know, world, a network of agents is really important.
Otherwise, you're going to lead to having point agents very much like point solutions and point apps. They didn't work. So point agents are not going to work either.
there's a context layer on top of that data layer, which is, you know, something that we believe we can uniquely provide because we look across the whole customer journey and we can connect the dots and we can give the age in all of the context.
There are new things that you can now ask of unstructured data in real time to get better insights. And we're so excited about that because we are uniquely positioned.
We have, you know, 1.8 million CRM weekly active users. And every day they're generating all of these conversations and they're using this.
you look at this technology and the reason all of us got excited was that we could solve age old problems that we've never been able to solve within the CRM industry with this technology.
I do think that the industry is going to go through all three phases, we are probably right in the differentiation stage right now.
Our first product, uh, features were released in March, 2023. It was the first version of chat spot because the thing that we saw is, uh, you now have a natural language interface into everything that you do within the application.
you have to have some core tenets around culture, but you're constantly evolving it like a product.
if you built it organically, one, you can actually speed up your organic pace of innovation because any primitive in the platform layer would benefit every one of your hubs. And two, it actually benefited the customers better.
And the first belief that we had is that the two to 2000 space is mid market. It's a huge market and, uh, point solutions or enterprise solutions don't serve them well. And we have a unique value proposition.