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do i think when i go to amazon and when they say you know products you might like based on what you've browsed do i think that creepy no that's useful yeah but if they were selling that to everyone else like now that's creepy right so when a company does it directly with you that's called paying attention right that's called being you know engaging
Think about Amazon's playbook. What does Amazon do? They always focus on the customer. And, you know, famously, the culture at Amazon is about focusing on the customer and their needs, right?
And they were an investor in Twilio in our last private round.
So when we went public in 2016, you know, one of the things I stole from Jeff Bezos at Amazon was day one.
Jeff basos is right A lot of the time so there's a certain bit to that right if you faith in the leader faith in the leader right if he tends to be right you just tend to really want to listen and take his feedback ... Amazon's got a lot of in place for which it doesn't work out ... a leader at Amazon May write a team about some detail and that may be annoying and I was a recipient of this when I was Amazon I was like this is really annoying like why like get off my case right yeah stop grinding
I'm very bullish on Amazon and every time you know earnings come out and they say Amazon's wildly unprofitable you know my design my gut is that there is a fairly interesting set of Investments that are driving that you know story
the other thing that I thought was fascinating about Amazon that I really liked was the bar raiser program... and I'm there to make sure the company makes the right decision at every step of the way
that's one of my favorite takeaways from Amazon and that is what do they make people read it out loud no what you do what happens in the meeting no you read it you actually most meetings start with 15 minutes of silence as everyone is sitting there reading the document um and what I like about it and you know this is a great tangible example of a degree of intellectual rigor that would go on at Amazon
I was a PM at AWS ... product manager for sqs at one point in time the queuing service
developers make architectural decisions all the time and in the world of software and especially you know infrastructure as a service the architectural decisions made by developers have business and revenue impact for the vendors that are picked and I saw this at Amazon I was a product manager at AWS
box is using us for two- Factor authentication right when you try to log in box and you're from a computer they've never seen before that maybe is in Afghanistan right and they say like yeah it's in China right well we just sent you a text message to you know verify your identity
a similar thing with you know Uber yeah right and you see the um your Uber is arriving yeah your Uber is arriving now and you know and all those companies Lyft and and Airbnb and all these companies who have this use case of I'm going to coordinate a bunch of human beings like at scale using software right that's the whole on demand economy in many ways yet when I am am trying to facilitate a transaction between those two it turns out that Communications is critical right in fact in some ways Yo
I was the CTO of um StubHub ... I came in to Stubhub and of course I brought in Cold Fusion ... that decision that I made because it was the tool I knew resulted in probably tens of thousands of licenses of cold fusion sold to Stubhub and then eBay ... that ended up having huge business impact
Walmart uh is using us for a bunch of of various uh like SMS campaigns they did a really cool thing uh last year they're doing it again this year they spoke at our conference last month about uh I can't the exact name of it's probably going to escape me I'm probably going to get wrong it's something about like vote for what goes on our Shelf it was more creative than that right um but the idea is they have a bunch of new products that they're considering carrying in the stores and they let consu
with AWS we can out treat our infrastructure bringing it up scaling it making it reliable making it redundant uh any aspect of our software is now completely automated because we can look at it as a software problem
we build on top of the club so we build it on AWS right and part of that was having come out of AWS I really felt like this was the future
but he's a he's a really smart
amazing experience seeing how Amazon has run
I made the decision I said I want to go to a bigger company uh one that I believe is well run and I want to learn what does it mean to be a larger well-run company
you can rent servers by the hour from Amazon
when we were starting StubHub we had made the decision that you could buy a ticket online just like an hour before an event right I've done it and you could get a CER to deliver it to you just in time right or meet at the stable Center yeah or or meet the The Courier was a was a big one and we found that people actually pay a lot for a premium service that was a quer delivering you a ticket and it was how we would compete with the scalpers
P was a great business
StubHub great company great product just I sort of wasn't the customer for that made it challenging for me
I thought it was really interesting I thought it was a great business but you know I'm not a big uh sporting event goer or concert goer so the product line we were building wasn't exactly up my alley