Bret Taylor

I was talking to someone who worked at Oracle when Salesforce was starting and they were talking about multi-tenancy in a database was like a novel concept.

Siebel systems with on-premises software relative to a company like Salesforce.

if you look at the enterprise software market that are oriented towards departments, say, ServiceNow for ITSM or Salesforce for CRM or SAP for ERP systems, you know, the value that those companies derive per seat, you know, for their application is traditionally much larger, usually more than an order of magnitude of software like Zoom, even though many fewer people use it, but it's closer to business value.

Will Amazon and buy.com had very different strategies, even different portfolios of products that they initially sold. Amazon's clearly had a much better both strategy execution. There's a lot of details they got right.

that left out the opportunity to create AdWords, which turned out to be the greatest business model of all time.

AltaVista was first, and Google is the one who writes the history book.

I think it's both extremely valuable and I think it's extremely valuable as a company.

I believe that there will be agent companies. I believe they'll be delivering a ton of value.

And so, for us, it's really trying to be not just a vendor, but a partner. And it's really there to drive outcomes and ensure that this isn't AI tourism, but these agents are actually going live and driving business value quickly.

One of the things I was really proud of when we announced our financing today is over half of our customers have over a billion in revenue. And over 20% have over 10 billion in revenue, which is unusual for a company of our age.

Sierra, we have a model that's quite flexible. So we have a no-code product for, I'll say, customer experience teams, like operations teams. So you can build an agent without knowing any technology. We have a platform as a service for building agents called our agent SDK that engineering teams, like Ramp, use to, to build AI functionality. And then we have an optional agent development team that can help handhold you through that process.

And I think the thing people often missed are second-order effects. So just going back to Sierra's business, I think a lot of people think about AI agents for customer experience, and they think call center automation. And that's true. And if a phone call costs $20 today and it costs 20 cents with AI, wow, that's a great opportunity to recoup operating expense savings. But imagine you run a big telecommunications company, and your entire business is based on lifetime value. And you have some sub

In Sira's business, we help build AI agents for customer experience. And you know your cost-per-contact in your call center, and you know the cost savings that an AI agent could drive. You know the value of a new product sale, and if your AI agent helps make that sale, just like you know how much you pay a salesperson for doing that, you know how much valuable it is to your agent. And as a consequence of being really close to that value, I think it's a really natural way to charge for it.

I think we're the clear leader in the space we operate, which is AI agents for customer experience, customer service.